Information We Collect

A Step Above AC Heat & Refrigeration collects only the information necessary to provide our HVAC services. This may include:

Name and contact information (phone number, email address)
Service address and scheduling preferences
HVAC system information relevant to your service
Payment information processed through secure channels

How We Use Your Information

We use your information to:

Schedule and perform HVAC services
Send appointment reminders and service updates
Provide seasonal maintenance alerts (if opted in)
Send promotional offers and discounts (if opted in)
Communicate emergency service information
Process payments and maintain service records

SMS/Text Messaging

If you opt in to our text messaging program, we will send recurring automated messages to the mobile number you provide. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. See our SMS Terms & Conditions for full details.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with:

Service providers who assist in delivering our HVAC services
Payment processors for transaction completion
As required by law or legal process

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

A Step Above AC Heat & Refrigeration
Phone: 832-378-7475
License #: TACLB118271C
Houston, Texas